We recognise that trading online means our customers and suppliers will judge us purely on the service received. We work hard to make sure every interaction with our company is positive and hopefully memorable such as - answering the telephone in 3 rings and the staff member who answers will “own” the call through to completion. We aim to respond to all emails within 3 hours. Live Chat means exactly that – if our staff are in the office they will talk Live.
In pursuit of excellent service, we recruit “nice people” then empower them to achieve their full potential by creating a comfortable and supporting meritocratic working environment. Wherever possible we promote from within and there is no waiting for rewards, if a staff member overachieves in their role we elevate the role.
After leaving the corporate world in 2005, I acquired my first business, a Freehold Business Centre. From this point, EDPA has continued to acquire new and exciting businesses to grow our portfolio.
I first joined the company to implement a stock management system. I soon felt that we needed a bespoke system, so taught myself to code. I’ve been heavily involved with, and have spent time in each department in the company, so that I have a better understanding of the needs and goals. Proof of my ability has allowed me to progress quickly through the company and I’ve spent most of my tenure inside management.
After graduating and gaining many years of experience working as a supervisor at Sky Television, I turned to my passion of web design and coding.
I have been part of many roles within EDPA during my time here. I originally began as a Customer Services Assistant, answering the phones and dealing with all customer queries. However, I have taken on many new responsibilities and this has led to my development and growth in skills.
I began at EDPA as a European Sales Coordinator; however, after the purchase of the FADS domain, I found this is where my interests lie and my role developed in accordance with this.
My day to day job roles include picking and packing customer orders and making sure the warehouse is organised and tidy for the most effective days. Being one of the most experienced members of the team, I use my vast knowledge of the Warehouse and systems we have in place to help make decisions to make our processes quick and effective.
FADS is all about looking ahead. Retail is an ever-changing area to work in so there is no time to be resting on your laurels. The sky is the limit with FADS, so expanding our excellent ranges and developing some of our own are key areas to focus on in the immediate future.
Being one of the most experienced members of the team, I have had various positions within each department. As a Warehouse Operative, I have several responsibilities, however, I also spent a period within the Sales Team as a member of Customer Services.
Daily, I oversee the Returns Department at EDPA Ltd and ensure that the testing process is completed to a high standard; this also includes submitting products into Warehouse Clearance. As well as our Returns Department, I also ensure customer orders are picked and dispatched to fulfil customer orders.
At EDPA Ltd, every day is different and it is very rare that I spend two days doing the same thing! Typical tasks for me include adding product listings to all our sites, and ensuring these are of a high-quality standard.
Day to day, I help with the running of our 3rd party sales platforms, including Amazon and eBay. I create daily shipments to Amazon, ensuring sales trends are monitored and analysed on a daily basis.
I oversee and manage all marketing activities across our sites and ensure that each are reflective of the individual brands. Including email marketing campaigns, basket abandonment, buyer behaviour, I take a lead role in ensuring we have the correct systems into place to guarantee our customers have the best possible online experience with us.
My daily tasks are varied and I find myself helping out wherever I can. Mostly, I work very closely with our Warehouse Team to ensure that all stock matters are dealt with as effciently as possible.
Typical tasks for me have included monitoring and updating listings to ensure all are of a high quality and reflective of the tone of voice we wish to portray. I also work very closely with other team members to update on-site searches, site quality and the overall user experience.
Before starting with EDPA, I turned my head to web design. Web design poses many ventures and endless possibilities and this is now something that I feel I excel at. Starting at EDPA at the age of 19, I have now had the ability to strengthen and improve my skills to progress the development of all the EDPA brands.
My typical day is varied and always busy. After being one of the most experienced members of the team I have spent time within different roles within the warehouse.
Typically, I work on various projects and tasks; however, on a day to day basis I work on developing Magento modules, introducing new add ons and modifications for our websites.
As the Warehouse Manager, my roles are varied and I help with my as many tasks as possible. I allocate tasks to my team members and ensure continous training takes places to continue to build a strong team, thus, benefiting our Warehouse.
My typical daily duties are inclusive of overseeing and developing day to day trade through third party marketplaces, such as Amazon and Tesco and liaising with international customers.
On a day to day basis, I ensure customer orders are picked from stock, ready to be dispatched as soon as possible. In addition to this, I assist with stock arrangement within the warehouse and helping with returns.