We recognise that trading online means our customers and suppliers will judge us purely on the service received. We work hard to make sure every interaction with our company is positive and hopefully memorable such as - answering the telephone in 3 rings and the staff member who answers will “own” the call through to completion. We aim to respond to all emails within 3 hours. Live Chat means exactly that – if our staff are in the office they will talk Live.
In pursuit of excellent service, we recruit “nice people” then empower them to achieve their full potential by creating a comfortable and supporting meritocratic working environment. Wherever possible we promote from within and there is no waiting for rewards, if a staff member overachieves in their role we elevate the role.
After leaving the corporate world in 2005, I acquired my first business, a Freehold Business Centre. From this point, EDPA has continued to acquire new and exciting businesses to grow our portfolio.
After graduating and gaining many years of experience working as a supervisor at Sky Television, I turned to my passion of business web design and systems coding.
Daily, I oversee the Returns Department at EDPA Ltd and ensure that the testing process is completed to a high standard; this also includes submitting products into Warehouse Clearance. As well as our Returns Department, I also ensure customer orders are picked and dispatched to fulfil customer orders.
My days are usually varied with lots of different roles that need to be actioned. Working closely with our Warehouse Manager, I take a lead role amending and sorting any stock disparities and resolving any errors within our stock levels.
Day to day, I help with the running of our 3rd party sales platforms, including Amazon and eBay. I create daily shipments to Amazon, ensuring sales trends are monitored and analysed on a daily basis.
I oversee and manage all marketing activities across our sites and ensure that each are reflective of the individual brands. Including email marketing campaigns, basket abandonment, buyer behaviour, I take a lead role in ensuring we have the correct systems into place to guarantee our customers have the best possible online experience with us.
I am originally from Germany and studied International Business and Languages in the Netherlands, before settling down in the UK to focus on family life for a while.
After initially starting as a European Sales Coordinator, my role within EDPA has evolved and my main task now is to run the day to day business of our eBay account.
Typical tasks for me have included monitoring and updating listings to ensure all are of a high quality and reflective of the tone of voice we wish to portray. I also work very closely with other team members to update on-site searches, site quality and the overall user experience.
My typical day is varied and always busy. After being one of the most experienced members of the team I have spent time within different roles within the warehouse.
Typically, I work on various projects and tasks; however, on a day to day basis I work on developing Magento modules, introducing new add ons and modifications for our websites.
As the Warehouse Manager, my roles are varied and I help with my as many tasks as possible. I allocate tasks to my team members and ensure continous training takes places to continue to build a strong team, thus, benefiting our Warehouse.